Covid-19 : suspends all passenger transport activities, shuttle bus and Door2Gate, until further notice

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Due to the Coronavirus crisis, strict measures to slow the spread of the epidemic, including the restriction of travel across Europe have been taken by European governments.

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20/03/2020 |
  • flibcocom-luxairtours 20150710c

At, the health and well-being of our passengers and staff is our top priority. Therefore, the decision to temporarily stop all our transport activities is a logical step to help our society to fight the virus all together.
As a result, all the transport services, shuttle bus and Door2Gate, will be suspended from March 21st 2020 on until further notice.

The value of your cancelled reservation will be credited to you and will be added on the deposit of your account. This deposit allows you to book other tickets in the future. There is no limit in time for their usage. Our customer care service is experiencing a high call and e-mail volume. Please be assured that our team is working very intensely to assist you and provide the best service.

Paul DE MUYNCK, Director of Belgium, explains: “We are in contact with the local authorities and Brussels South Charleroi Airport in order to be in line with the safety measurements to adopt for the well-being of our passengers and our staff.”

In the meantime, we would like to assure you that we are continuously working on improving our services and that we will be there to provide you with the best quality as soon as this period of crisis is behind us.

Tobias Stueber, Chief Executive Officer of FlibTravel International SA declares: “During these unusual circumstances the whole team is working very intensively to manage this crises situation. I am very proud of all the staff especially the drivers from our partners and th on-the field colleagues, who performed their duties with passion and respect. I am confident that better moments await us soon and that we will come back stronger! We wish everyone
that they stay healthy and we are looking forward to meet our clients soon in our airport shuttles. But first it is important to respect all instructions from our government to come back soon to a normal live.”

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