ING News: 52% of mobile device users in Luxembourg use mobile banking

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In its most recent study, ING International Survey examined how consumers shop and perform bank transactions online.

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07/07/2016 |
  • ING infographie mobile devices FINAL

The study's country ranking shows that the number of Luxembourg mobile device users ranked third at 52%, after those in the Netherlands (63%) and the UK (55%).

It can also be noted that the one-year change in the penetration rate of mobile devices (2015-2016) in the Grand Duchy (+12%) is second highest after Austria (+13%), proving that the adoption of this technology is well under way.

That being said, only 50% of Luxembourg residents believe that mobile devices have changed the way they manage their finances for the better, versus 71% for Europe and 85% for Turkey!

Online shopping boasts a rising percentage of mobile device users making purchases online, even though Luxembourg figures (49% in 2015 and 54% in 2016) remain below the European average (58% in 2015 and 66% in 2016).

Luxembourg residents spent the most online on clothing (29%), holidays (27%) and electronics (26%), among others.

There is a very high correlation between mobile banking and online shopping in Turkey, where 96% of online bank users shop online, compared to European and Luxembourg averages of 82% and 75% respectively, Luxembourg being among the lowest.

More details can be found on


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