Doctena opens up telemedicine appointments

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The medical scheduling app and website is launching remote video consultation.

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After having digitalized the medical booking process in Luxembourg, Doctena now also
offers doctors and patients to enable video appointments. These consultations are being
reimbursed by the National Health Fund.

‘During these times of strict confinement, teleconsultation can and will save lives’ declares
Patrick Kersten, CEO & co-founder at Doctena. Being able to have a shared screen discussion
– via smartphone or on a desktop computer – has become the norm for many people.

The usage is very simple for both the patient and the physician. When booking his
appointment, the patient can specifically choose a video consultation instead of a classical
visit. The confirmation email of the appointment does hold a special link. A simple click at
the agreed date and time will give access to a safe and secure video channel, a virtual
consultation room only accessible at that agreed moment by both the patient and the

The doctors that contributed to the beta testing are unanimous about the importance of the
tool, especially with regard to current circumstances. ‘It is important that telephone
consultation is now allowed. When doing a diagnostic, video certainly is of great advantage.

A very relevant tool’ says a general practitioner whilst that tested the video appointment
module of Doctena.

Let’s point out that video appointments cancel the risk of sharing space with potentially
infected patients in a crowded waiting room.

The patients that are confined at home, are as of now able to consult a physician in a safe
and secure way. ‘We are confident that within days 10% of doctors in Luxembourg will offer
video appointments’ says Patrick Kersten.

The necessary connectivity for teleconsultations is provided in partnership with POST
Luxembourg, which, as a supplier of the Healthnet network, has strong expertise in this
field. Cliff Konsbruck, Director of POST Telecom is delighted to be involved in this innovative
project: "Our aim is to provide an optimal connectivity and to offer priority technical
assistance to doctors".

Doctena is a Luxembourg base start-up launched in 2013 operating medical scheduling
platforms in the Benelux, Germany as well as Austria and Switzerland. Used by over 10.000
medical staff, the platform does register 1,5 million appointment scheduled every month.

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