A new digital assistant for Luxair Luxembourg Airlines

fr en de

Luxair Luxembourg Airlines is delighted to announce the launch of a major innovation in customer support and guidance: Bobby, the airline’s first digital assistant on Facebook Messenger. Bobby has been created by our web agency Concept Factory, expert in the innovative digital technologies, to provide convenient, efficient and real-time dialogue with customers via our main social media channel.

<< Back
  • Luxair

Bobby is able to engage with customers in order to answer frequently asked questions related to product policy or customer support. Available 24/7, he reflects the airline’s continuous efforts to create engaging communication channels that efficiently help to guide and support its customers. Please note that our digital assistant has a unique and charming personality, teasing but respectful. And although Bobby might not yet know how to answer all questions, he will promptly redirect to an expert contact ready to provide help. For the moment, subjects he discusses with customers mainly focus on parking and insurance, check-in and baggage related topics. The digital service will be progressively extended and completed by further exciting dialogue scenarios, the chatbot will also be able to answer more questions.

Luxair Luxembourg Airlines, first Luxembourgish Company to launch a digital chatbot
Luxair Luxembourg Airlines is actively engaged in a process of digital transformation, strongly focusing on improving the customer experience offered to their passengers throughout their journey and along all touch points. Constant availability, efficient communication and customer satisfaction are key targets for digital strategies.
For its launching, Bobby invited customers to get in touch with him via Messenger by sending the password “HolaBarcelona” and to try to win a trip to Barcelona. This launching game was a true success, not lessthan 1145 people interacted with Bobby on the first post. On average, Facebook posts relied to our chatbot reached 6200 persons and since May 14th more than 3100 persons already talked with him.

Back to top  | << Back

Communiqués liés

2 - Source The State of Maritime Piracy 2018  One Earth Future (002)
12/08/2019

Kleos Space change d’orbite en réponse à la demande du m...

4,5 fois plus de données dans les zones d'activités illégales principales en ...

Kleos Space S.A.
ERG
12/08/2019

ERG’s Metalkol RTR announces inaugural Clean Cobalt Perfor...

Eurasian Resources Group (“ERG” or “The Group”), a leading diversified n...

Eurasian Resources
469544 (002)
09/08/2019

Dunlop Sport Classic tops Auto Bild Klassik’s vintage tire...

The Dunlop Sport Classic acknowledges like no other vintage tire that classic ve...

Goodyear Dunlop
CFL
09/08/2019 Partenariat

Renforcement du partenariat Mars Logistics, DFDS et CFL mult...

Mars Logistics, DFDS et CFL multimodal annoncent le renforcement de leur partena...

CFL multimodal
LXECV 01
08/08/2019 Partenariat

Cargolux and Unions sign new Collective Work Agreement

On Monday 05 August 2019, Cargolux management and unions signed a new collective...

Cargolux
Portnoy Elliott photo
08/08/2019 Partenariat

The world's largest law firm to combine with an elite firm i...

Dentons' combination with Lee International will uniquely position the firms to ...

Dentons

Il n'y a aucun résultat pour votre recherche

We use cookies to ensure the best experience on our website. By accepting you agree the use of cookies. OK Learn more